{"product_id":"how-to-contact-me-copy","title":"Policies Section: Payment, Refund, Cancellation, and Dispute","description":"\u003ch3 data-end=\"1802\" data-start=\"1771\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1802\" data-start=\"1775\"\u003eSummary of Policies\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003ch3 data-end=\"1802\" data-start=\"1771\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1802\" data-start=\"1775\"\u003ePayment \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"1969\" data-start=\"1803\"\u003eAll services are private pay. Deposits and payments are non-refundable once services have been scheduled or delivered. Monthly service packages are billed in advance.\u003c\/p\u003e\n\u003ch3 data-end=\"1998\" data-start=\"1971\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"1998\" data-start=\"1975\"\u003eCancellation Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"2136\" data-start=\"1999\"\u003eSessions canceled with less than 24 hours’ notice may be subject to a cancellation fee. No-shows may be charged at the full session rate.\u003c\/p\u003e\n\u003ch3 data-end=\"2160\" data-start=\"2138\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-end=\"2160\" data-start=\"2142\"\u003eDispute Policy\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-end=\"2351\" data-start=\"2161\"\u003eIf you have any concerns about services or billing, please contact EllaFay Behavioral Consulting directly at \u003cb id=\"docs-internal-guid-94dda44c-7fff-ed5e-9783-3843ef379b3f\"\u003e\u003cspan\u003eStacy@EllaFayBehavioralConsulting.org.\u003c\/span\u003e\u003c\/b\u003e We are committed to resolving concerns promptly and professionally.\u003c\/p\u003e\n\u003cp data-end=\"2351\" data-start=\"2161\"\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cstrong\u003eExpanded Policies\u003c\/strong\u003e\u003c\/h2\u003e\n\u003ch3\u003e\u003cstrong\u003ePayment \u0026amp; Refund Policy\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eEllaFay Behavioral Consulting provides \u003cstrong\u003eprivate-pay services only\u003c\/strong\u003e and does not bill insurance.\u003c\/p\u003e\n\u003cp\u003eAn initial \u003cstrong\u003enon-refundable deposit\u003c\/strong\u003e is required to initiate services and secure scheduling. This deposit is applied toward the first phase of services, including assessment and service planning.\u003c\/p\u003e\n\u003cp\u003eFor clients enrolled in \u003cstrong\u003emonthly service packages\u003c\/strong\u003e, payment is due \u003cstrong\u003ein advance at the start of each service period\u003c\/strong\u003e. Services may be paused or discontinued if payment is not received.\u003c\/p\u003e\n\u003cp\u003eAll payments, including deposits and monthly service fees, are \u003cstrong\u003enon-refundable once services have been scheduled or delivered\u003c\/strong\u003e, as time and resources are reserved specifically for your family.\u003c\/p\u003e\n\u003cp\u003eInvoices for any additional services (e.g., add-ons or hourly services) will be issued via email and are due within the stated payment terms.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eCancellation Policy\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eClients are asked to provide at least \u003cstrong\u003e24 hours’ notice\u003c\/strong\u003e for any session cancellations or rescheduling requests.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003eCancellations made with less than 24 hours’ notice may be charged a \u003cstrong\u003ecancellation fee (up to 50% of the scheduled session rate)\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eNo-shows\u003c\/strong\u003e may be charged at the \u003cstrong\u003efull session rate\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eConsistent attendance and participation are important for progress. Repeated cancellations or missed sessions may result in adjustments to the service plan or discontinuation of services.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch3\u003e\u003cstrong\u003eDispute \u0026amp; Communication Policy\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eIf you have any questions, concerns, or dissatisfaction regarding services, billing, or your experience, you are encouraged to reach out directly.\u003c\/p\u003e\n\u003cp\u003eEllaFay Behavioral Consulting is committed to \u003cstrong\u003eopen communication and timely resolution\u003c\/strong\u003e of any concerns. Most issues can be resolved quickly through direct discussion.\u003c\/p\u003e\n\u003cp\u003eIf a resolution cannot be reached informally, both parties agree to pursue \u003cstrong\u003egood-faith efforts to resolve the matter\u003c\/strong\u003e, which may include mediation as outlined in the service agreement.\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cem\u003e\u003cb id=\"docs-internal-guid-8ddc8cf0-7fff-1c2e-e361-7e02d55af4e0\"\u003eBy purchasing or engaging in services, clients acknowledge and agree to these policies.\u003c\/b\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eFor all inquiries or concerns, please contact:\u003cbr\u003e📧 Stacy@EllaFayBehavioralConsulting.org\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"EllaFay Behavioral Consulting","offers":[{"title":"Default Title","offer_id":48097287110870,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0715\/9660\/5654\/files\/25aec5fa-3c3f-481a-aaed-9c35c3040d7f_f42eb31d-a968-4d16-aeea-2831d08b717f.jpg?v=1776106387","url":"https:\/\/www.ellafaybehavioralconsulting.org\/products\/how-to-contact-me-copy","provider":"EllaFay Behavioral Consulting","version":"1.0","type":"link"}